Privacy Policy

The following is the Privacy Policy (“Policy”) which outlines Doktors Pte Ltd’s (“Company”, “e-Doktors”, “We”, “Us” ) policy of storage, use, processing, translating, aggregation and disclosure of personal data that has been collected from you or uploaded by you when you access Our website https://e-Doktors.com and mobile App “e-Doktors” collectively called the “Platform” or information shared by You during Your interaction with customer care / Our promotional activities / opinions, comments or information shared by You to Third-parties in relation to the Platform.

Doktors Pte Ltd is committed to respect Your privacy and protect Your personal data. This Privacy Policy is to be read along with Terms and Conditions of the Platform listed above for Your use of the Platform on your phone, computer, tablet or any other electronic device. Please read the Policy fully and carefully to understand Our practices regarding Your personal data and the way we treat it.

The definitions of the terms in the Terms and Conditions and those capitalised in it bear the same meaning in the Privacy Policy.

By agreeing to the Terms and Conditions and the Privacy Policy to access and use the Services on the Platform, You consent to the collection, storage, Use, translation, aggregation, anonymisation or other forms of data processing of Your personal data. Your personal data will be processed accord-ing to this Privacy Policy and You are agreeing to be bound by it.

1. What Data is collected

1.1	We collect, use, store, translate, aggregate and transfer different types of data including but not limited to
1.2	Identity data, including name, username, date of birth, identification numbers, registration num-bers;
1.3	Contact data including your email addresses and phone number
1.4	Financial data including payment card details
1.5	Transaction data including details of types of Services You have availed and payments and payment types You have made on the Platform.
1.6	Electronic/technical data like IP addresses, login data, user name, passwords, preferences, time zone settings, locations, types of devices/operating systems, device types and makes used to interact with the Platform.
1.7	Usage and Marketing data including preferences, feedbacks and survey responses and the way in which You Use the Platform and its Services
1.8	Data pertaining to Your interaction with Healthcare Service Providers including Your medical conditions, advice, lab investigations and prescriptions which may be uploaded and stored by Your Healthcare Service Provider on the Platform.
1.9	Aggregated data such as statistical or demographic data may be derived from Your personal data. However it cannot be considered as personal data since it will not be possible to identify You or any particular individual from this data.

2. How is Your personal data collected

Your data is collected from the following sources

Information given to Us by You including, Identity, Contact, Financial, Health, Marketing and Fi-nancial data by filling in registration forms on the Platform, by using Our Services including shar-ing data on Our social media functions or participating in giving opinions/reviews in relation to the Platform or by providing information to our Third Party associates including vendors who provide Financial services, internet and mobile services, Healthcare services and any other Service avail-able on the Platform.
Technical and usage data may be automatically collected every time You access the Platform or use one of the Services available on the Platform.
Information pertaining to You may be shared with Us by third parties which are associated with Us or from public sources including.
Networks including but not limited to Facebook and Google which provide data analytics.
Advertising networks or search information providers.
Contact, financial and transaction data from providers of technical, payment and delivery ser-vices.
Identity and contact data from data brokers or aggregators or from publicly available sources
Data received by the Healthcare Service provider from You

3. Your responsibilities

You are to use only the user ID and password given to You on behalf of the business that You represent, as indicated on the applicable registration application. Multiple use of a wrong User ID and password may render the User ID and password to be deactivated and for DPL to stop its Service to You
You will be responsible for the confidentiality and use of Your User ID and password, and You will be held solely responsible for all communications made through the Platform using Your User ID and password whether or not authorized by You.
You will further ensure that Your employees and /or agents (as the case may be) maintain confi-dentiality of Your User ID and password and ensure compliance by Your employees and /or agents of all instructions or notices given by DPL from time to time regarding the use of the Plat-form.
You will notify DPL immediately upon becoming aware of any unauthorized access to or use of the Platform and agree that DPL shall not be responsible to You and You shall not make any claim, demand or request for compensation from DPL in respect of any loss or damage suffered by You as a result of any unauthorized access to and/or use of Your ID and password.
You agree that the information and personal data You provide us with are true, correct and accu-rate. We shall not be liable for any incorrect or false information or personal data that You or your Healthcare Service Provider may provide.

4. Usage of Personal Data

You agree and consent to the Usage of Your personal data when You consent to share Your personal data by Us.
You agree and authorize Us and Our partners/associates/affiliates on the Platform to contact You via e-mail, phone or by other means to ensure that You are aware of all the features of the Platform and other relevant Services.
You agree and authorize Us to send electronic alerts for details pertaining to registration, adver-tising and for other Service requirements.
You agree to receive promotional and other emails and other forms of communication from Us. You may unsubscribe from Our mailing list at any time through the unsubscribe option we offer.
You are aware that any and all information pertaining to You, whether or not You directly pro-vide to Us, including but not limited to personal correspondence such as e-mails or letters, in-structions from You, etc.,. may be collected, compiled and shared by Us in order to render Services to You and You expressly consent to the same.
In general, we will not disclose personal data except in accordance with the following purpose or activity
- To register You as an User on the Platform
- To deliver Services to You including manage purchases and payment options
- To notify You of changes/updates to the Platform and its Services
- For administration of the Platform Users, trouble shooting, data analysis and system testing
- To deliver content and advertisements/ make recommendations about goods and Services to You
- To perform a contract We are about to enter or have entered with You
- To enforce our Terms and Conditions
- Where it is necessary for Our legitimate interests (or those of a third party ) and Your inter-ests and fundamental rights do not override those interests
- To comply with a legal or regulatory obligation

5. Transfer of personal data

As a part of Your use of the Platform, the information and personal data You provide to Us may be stored in a different country other than India. We may also share information with enti-ties of countries other than India. These countries will also be subject to data laws of their re-spective countries.
If You use the Platform while You are outside India (subject to the Terms and Conditions), Your information may be transferred to a country other than India in order to provide You with the Platform and its Services.
By submitting Your information and personal data to Us, You agree to the transfer, storage and processing of such information and personal data outside India in the manner described above.

6. Third party links and user experience improvement services

Our Platforms may, from time to time, contain links to and from the websites of Our partner net-works, advertisers and affiliates(“Third Party Websites”).Please note that the third party websites and any services from them that may be accessible through Our Platform have their own privacy policies. We do not accept any responsibility or liability for the policies or for any personal data that may be collected through the Third Party Websites or their services. Please check their poli-cies before You submit any personal data to such websites or use their services

We use third -party user experience improvement services (including but not limited to those pro-vided by both, Google Inc and its affiliates) and applications to better understand Your behaviour in the Platform. The information collected includes (but is not limited to)

Age;
Gender;
Preferences; and
Interests.

Your relationship with these third parties and their services and tools is independent of Your rela-tionship with Us. These third parties may allow You to permit or restrict the information that is col-lected. It may be in Your interest to individually restrict or enable such data collections.

The place of processing information depends on each third-party service provider and You may wish to check the privacy policy of each of the service provider to identify the data shared and its purpose. You will be subject to a third party’s privacy policy if you opt in to receive communi-cations from third parties.

7. COOKIES

We may use cookies to distinguish You from other Users of the Platform and remember Your preferences. This helps Us to provide You with the good experience when You use or browse our Platform and also allows us to improve the Platform.

We collect data by way of ‘cookies’. Cookies are small data files which are sent to Your browser to the Platform and are stored in your computer or device (hard drive). The cookies shall not pro-vide access to data in your computer or device such as email addresses or any other data that can be traced to You personally. The data collected by the way of cookies will allow Us to admin-ister the Platform and provide You with the tailored and user-friendly service. The cookies shall enable to access certain features or both, the Platform and the Services. Most web users and devices can be set to notify when You receive a cookie or prevent cookies from being sent. If You prevent cookies from being sent, it may limit the functionality that We can provide when You visit the Platform.

Additionally, You may encounter cookies or other similar devices on certain pages of the Plat-form that may be placed by the third parties. We do not control the use of cookies by third par-ties. If You send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about Your activities or postings on the Platform, we may col-lect such information into a file specific to You.

8. DATA SECURITY

We implement certain security measures including encryption and firewalls to protect Your per-sonal information from unauthorised access. However, You agree and acknowledge that the above-mentioned measures do not guarantee absolute protection to the personal information and by accessing the Platform, You agree to assume all risks associated with disclosure of personal information arising due to the breach of firewalls and secure server software.

Where We have given You (or where you have chosen) a password that enables You to access certain parts of our Platform, you are responsible for keeping this password confidential. We ask You not to share the password with anyone.

9. DATA RETENTION

You are aware that Your personal data will continue to be stored and retained by Us for a reason-able period after termination of Your account on the Platform.

10. BUSINESS TRANSITIONS

You are aware that in the event We go through a business transition, such as a merger, acquisi-tion by another organisation, or sale of all or a portion of our assets, Your personal data might be among the assets transferred.

11. CHANGE OF PRIVACY POLICY

We keep our policy under regular review and amend this Policy from time to time, at Our sole discretion.

The terms of this policy may change and if they do, the changes will be posted on this page and, where appropriate, notified to you by email. The new Policy may be displayed on-screen and You may be required to read and accept the changes to continue your use of the Platform and the Services.

12. DATA PROTECTION OFFICER

You may contact us at +91 XXXXXXXXXX with any enquiry relating to this Policy or an enquiry relating to your personal information(for example: reviewing, updating, or seeking deletion of your information).You can also do so by writing to our Data Protection Officer, at the address provided below:

Name: Mr S. Subbian
Email: Contact@e-Doktors.com